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Laptop not turning on

HP Recommended
Omen 15 dc-0096nr
Microsoft Windows 10 (64-bit)

I was playing games like normal then it just shut off completely and won’t turn on, it was plugged into the power brick when I was playing. I have no lights, keyboard, power button, or charge indicator lights. The battery is extremely bloated and when the laptop turned off I got an error code but it shut off so fast I didn’t get a chance to see what it read. I really hope the laptop isn’t completely dead like I read. I already tried unplugging the battery and power cycling it and that didn’t work. Any help would be appreciated. 

HP Support Agent
HP Support Agent
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HP Recommended

Hi@RogueWipplash1, Welcome to the HP Support Community!


We reviewed your post and I understand that the  Notebook is not Powering ON,


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you follow the below steps and check if it helps



Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.


I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
  • Disconnected AC adapter from the laptop.
  • Press and hold the power button for 15 seconds.
  • Reconnect the battery and plug the AC adapter.

F6 + Power Button

  • CMOS Rest ( combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec



If the laptop does not power on then please continue with the below steps:

  • Disconnect the charger and remove the battery out.
  • Connect only the battery and check if the laptop powers on.
  • Likewise, remove the battery out (if removal battery ) and connect only the charger and check if that helps.


Hope this helps! Keep me posted.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 


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I just want to say thank you, I’m sure this would work if I wasn’t such a moron sometimes, the problem wasn’t actually with the laptop. In my haste to plug my new monitor in I unplugged what I thought to be my ps3 when in reality it was the power brick for the laptop, I’m quite embarrassed by this, the laptop just didn’t have any power. Thank you for your time.

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