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Laptop only charges when powered off

HP Recommended
HP Notebook 14-ck0599na
Microsoft Windows 10 (64-bit)

Hi, I have had my laptop for nearly 2 years now and this is the first time I have had an issue. When I plug in the adaptor while the the laptop is on the battery icon says that it is 'plugged in' but it is not charging. Also the LED light is white which would mean the laptop is completely charged when that is not the case. When the laptop is either in sleep mode or powered off, the LED light turns orange and it charges normally as it should do. Does any one have an idea of what could remedy this problem?

HP Support Agent
HP Support Agent
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Hi @Adnan005
Welcome to the HP Support Community. I'd be happy to assist you.


Note: Make sure the BIOS is up to date.


I suggest you download and run the HP Support Assistant from this Link:

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
2. Click Check for updates and messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

Select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available


If the issue persists, refer to this link:


Hope this helps! Keep me posted. 
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day! 

I am an HP Employee 

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