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RayoViBE
Level 1
15 7 0 0
Message 1 of 2
148
Flag Post

Laptop power supply gets too hot to touch

HP Recommended
OMEN 15.6 inch Gaming Laptop PC 15-en1000 (2L1F2AV)
Microsoft Windows 11

Hello,

My new HP Omen 15 laptop's power supply adapter gets too hot to touch after playing games or charging the laptop for some time. It cools down when the laptop isn't charging, but when the laptop is charging, or when I am playing games, the power supply gets so hot that I can't hold it for more than 2 seconds.

 

Is this a sign of a faulty adapter? Because I have never seen my previous laptops' adapters getting so hot that I can't touch them.

 

If my laptop adapter is faulty, then how do I get it replaced?

 

Thanks

1 REPLY 1
ub6424
Level 9
3,597 3,579 207 352
Message 2 of 2
Flag Post
HP Recommended

Hello @RayoViBE 

 

Scenario 1:

If you have waranty contact HP Support:

https://support.hp.com/

 

Scenario 2:

No waranty.

Buy spare part ( power charger ) online. Should have correct Voltage (V), Current (A) and Wattage (W) !

 

best regards

---

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Thank you very much

             ⌨️

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