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‎06-24-2022 12:51 AM

HP Recommended
Product: OMEN 15.6 inch Gaming Laptop PC 15-en1000 (2L1F2AV)
Operating System: Microsoft Windows 11

Hello,

My new HP Omen 15 laptop's power supply adapter gets too hot to touch after playing games or charging the laptop for some time. It cools down when the laptop isn't charging, but when the laptop is charging, or when I am playing games, the power supply gets so hot that I can't hold it for more than 2 seconds.

 

Is this a sign of a faulty adapter? Because I have never seen my previous laptops' adapters getting so hot that I can't touch them.

 

If my laptop adapter is faulty, then how do I get it replaced?

 

Thanks

Category:
1 REPLY 1

‎06-24-2022 01:30 AM - edited ‎06-24-2022 01:31 AM

HP Recommended

Hello @RayoViBE 

 

Scenario 1:

If you have waranty contact HP Support:

https://support.hp.com/

 

Scenario 2:

No waranty.

Buy spare part ( power charger ) online. Should have correct Voltage (V), Current (A) and Wattage (W) !

 

best regards

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