01-17-2020 03:28 PM
After a clean installation of Windows it happened for a couple of times, i updated the drivers and Windows itself, it didnt resolve anything, when the laptop is plugged in everything works as it should.
Solved! Go to Solution.
01-20-2020 01:42 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)
- Turn off the computer and wait five seconds.
- Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
- On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
- Press F10 to Save and Exit.
- Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
- Follow the prompts to restart your computer. If the issue persists, follow next steps.
Run hardware diagnostics test on battery and Charger:
Use the following steps to open the Component Tests menu.
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
- On the main menu, click Component Tests.
- The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
- To run both tests simultaneously, in the Component Tests menu, click Power Source, and then click Run once. Each component can also be tested individually.
AC Adapter Test:
The AC Adapter test provides an interactive test to determine if the AC power adapter is functioning properly. A good battery is required for this test. Before running the AC Adapter Test, HP recommends verifying that your computer can receive power by connecting a known working AC adapter.
Follow these steps to perform the AC Adapter Test.
- In the Component Tests menu, click Power, and then click an AC Adapter Test.
- Click Run once.
- The AC Adapter Test begins.
- When the test is complete, the results are displayed on the screen.
Follow these steps to perform the Battery Test:
- In the Component Tests menu, click Power, and then click Battery.
- Click Run once. The Battery Test begins.
- When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details.
If the test passes, continue with these steps:
1. Go to Start, search for Device Manager, and open this result.
2. Expand batteries.
3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
4. Shut down the computer.
5. Disconnect the charger.
6. Remove the battery.
7. Hold down the power button for 1 minute.
8. Insert the battery only.
9. Attempt to turn the battery on.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
01-23-2020 02:59 AM
Okay, sorry for bothering you again, the laptop was working fine for like a day and now the problem is back, i haven't done any hardware/software changes whatsoever so i can't tell you anything else that could be the cause of the problem, p.s. now my F6 led light on mute button is not working while the mute itself works perfectly.
01-23-2020 01:36 PM
Please reinstall the Microsoft ACPI Compliant Control Method Battery
Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart
Next update the BIOS from this Link: https://support.hp.com/us-en/drivers
Keep me posted
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
01-24-2020 01:14 PM
Thanks for help, I've done everything but removing the battery because its fixed. The problem is still here, however I've noticed whenever the laptop lag "spikes" the cpu usage goes to 100% for a split second before returning to normal state. I've tried different tests to check if something is wrong with the hardware or software but every test including ones from HP Support Assistant says that everything is fine and working properly.
01-24-2020 03:38 PM
Please try with a new User Account and let me know if that works
I also suggest you run the SFC Scan on your Notebook. You can refer to this Link: https://support.microsoft.com/en-us/help/4026529/windows-10-using-system-file-checker
I Am An HP Employee
01-26-2020 02:44 PM
SFC Scan says: "Windows Resource Protection did not find any integrity violations."
The issue is still there however I've noticed now that my "mute" button aka F6 orange led light is off no matter what, the mute option works as it should but the light is off permanetly. Sorry for bothering, new user account didn't solve the problem.
01-27-2020 07:19 AM