Laptop "plugged in, discharging"

[JR47]

Hi, 

I’m having an issue with charging my laptop. The last time I was able to open it, it said plugged in discharging at 10% and it went down to 8% while plugged in to charger. I left it over night and plugged it in this morning. The charging light is red and continuos but now when i try to switch on my laptop it shuts down itself after seeing hp logo for couple of seconds. I can’t even log on to my computer now before it shuts down again.

[A4Apollo]

Hi! @JR47, 

Have you tried checking with a different battery or adapter? Does the issue persist?

Try updating the BIOS and chipset drivers on the PC to the latest version and check if it helps.

Update the BIOS on the PC using this link. Click Here

Also, update the chipset drivers using this link. Click Here

You can update other drivers on the PC using HP support assistant. 

Refer this article to know more information about using the HP support assistant. Click Here

Check if the pin inside the charging/DC port is bent or broken.

Try calibrating and run a battery test on the laptop.

Refer this article to know more information about calibrating and testing the battery. Click Here

Please perform below-shown steps to resolve the issue:

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get reinstalled automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon

Hope this helps!

Take Care! 🙂

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