• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Locked

‎10-29-2021 03:06 AM

HP Recommended
Product: HP OMEN 15 R7/2060
Operating System: Microsoft Windows 11

Hello,
I already wrote a post once about my laptop shutting down. Eventually I decided to send it in for service, it was found that the CMOS chip was defective, which was "replaced". Unfortunately the spell broke, yesterday while watching YouTube the laptop is turned off, after turning on all programs etc were running as if nothing happened. (This often happens on a power supply).
I have no strength left for HP laptops.
Updates all. (I'm already considering going back to the previous BIOS version, but I'm afraid that the system will stop working due to the fact that BIOS version F.13 introduced support for Win 20H2, and the previous one didn't). In the system event preview I noticed that the error: 'PerfDiag Logger' stopped due to the following error: 0xC0000188, often coincides temporally with when the computer spontaneously shut down, but I don't know if this error can cause the laptop to shut down. Of course, I have already applied all the ways to fix this error and so far it does not occur (as it always did after the laptop started).
I will honestly admit that I have no intention of once again sending the laptop to the service center from where it just came back.
Laptop:
HP OMEN 15 r7/2060

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.