• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
Locked

‎10-07-2020 08:12 PM

HP Recommended
Product: OMEN by HP Laptop 15-dc0xxx
Operating System: Microsoft Windows 10 (64-bit)

Dear community,  my 2-year old HP Omen 15 laptop has been shutting down by itself (sudden black screen)  around 20% battery, with no notification at all.  The laptop will only restart once plugged in again, starting again around 20%.

 

I have tried configuring Advanced Power Settings, without success; Power Settings is on 'HP Recommended', Low Battery Notification 'On battery' is On, and Low Battery Action 'On battery' is 'Do nothing'. 

 

HP Diagnostics and Components Test for the battery doesn't show anything wrong (battery passes test). On Device Manager, ACPI Compliant Control driver seems to be up to date.

 

Any help would be greatly appreciated, thanks!

1 REPLY 1

‎10-10-2020 12:23 PM

HP Recommended

@mdmh84, Welcome to HP Support Community!

 

You may need to manually calibrate the battery, use this document to know how to do it:
http://support.hp.com/in-en/document/c04700771

Then do a hard reset: http://support.hp.com/in-en/document/c01684768

Reload BIOS to defaults: http://support.hp.com/in-en/document/c00034791

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.