Laptop slows down while charging

[Deadeyedj]

Laptop slows down while charging 

[Nirvana_95]

Hi @Deadeyedj 

Welcome to the HP Support Community. I see that your laptop performs slowly when it is connected to the AC adapter. Do not worry, I am here to help you with it. 

May I know if you have made any changes to your system?

Are you using the original adapter? 

Let's try these steps -

Step 1 Change power settings -
1. Go to "Control Panel" and then "Power Options".
2. Click on "Change plan settings", next to the plan you are using.
3. Now click "Change advanced power settings".
4. Check the different options in there and make sure nothing is set to interfere with the usage while charging. I suggest checking in all of them, as there could be more than one item giving you issues.
5. Once you have made all your changes, click the "Apply" button and then click "OK".
6. Restart the computer.

Step 2 BIOS Defaults -
1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 
4) Press F9 for BIOS defaults. 
5) Press F10 to save and exit. 

Also, try updating the drivers of your computer - Link

Step 3 HP Support Assistant Updates - 

1) In the search box, type, and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello @Deadeyedj

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @Deadeyedj

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!