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HP Recommended
OMEN 17.3 inch Gaming Laptop PC 17-ck0000 (3V6M2AV)
Microsoft Windows 11

Quite soon after bought this laptop the inbuilt audio has been crackling, it is usually extremely quiet on maximum volume, but there are a couple of seconds where it goes loud and then quiet again.

 

I have followed advise from these forums and updated, uninstalled and reinstalled drivers but this does not resolve the issues. 

The volume is fine when I have headphones on.

 

Please advise what to do, I am still under warranty for the laptop. Thanks 

1 REPLY 1
HP Recommended

Hi @kaylawegg,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

I am an HP Employee.
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