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‎09-25-2022 04:42 AM

HP Recommended
Product: HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B3AV)
Operating System: Microsoft Windows 11

why is my laptop very stuttering and running on high CPU usage all the time, its very inconvenience while gaming or even browsing

Category:
5 REPLIES 5

‎09-25-2022 05:40 AM

HP Recommended

Hello @AnthonyRusli01 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <device manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

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‎09-25-2022 07:29 AM

HP Recommended

System Summary :

OS Name Microsoft Windows 11 Home Single Language
Version 10.0.22000 Build 22000

System Model HP Pavilion Gaming Laptop 15-ec2xxx

System SKU 443M2PA#AR6

Processor AMD Ryzen 5 5600H with Radeon Graphics, 3301 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date AMI F.16, 11/15/2021

 

AnthonyRusli01_0-1664112546730.png

 

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‎09-25-2022 09:09 AM

HP Recommended

Hello @AnthonyRusli01 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.22 Rev.A12.0 MBAug 21, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

AMD High-Definition Graphics Driver

31.0.12002.1002 Rev.L839.6 MBSep 16, 2022Download

Realtek High-Definition (HD) Audio Driver

6.0.9381.1 Rev.J91.8 MBSep 16, 2022Download

 

(6) Reboot Windows

(7) Test your notebook

(8) Please report your results

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‎09-28-2022 01:07 AM

HP Recommended

it's still stuttering and sometimes the cpu usage peak at 100% 😕 but its okay, thankyou for your help. i will just bring it to the service center

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‎09-28-2022 06:12 AM

HP Recommended

Hello @AnthonyRusli01 

 

(1) Uninstall OMEN Gaming Hub

(2) Restart Windows

(3) --->>> Test again

(4) Download and install

OMEN Gaming Hub SDK Package

1.0.57 Rev.A48.3 MBMay 4, 2022Download

(5) Restart Windows

(6) --->>> Test again

(7) Please report your results

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