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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
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‎08-21-2020 12:14 PM - edited ‎08-21-2020 12:19 PM

HP Recommended
Product: 9MT65PA#ACJ
Operating System: Microsoft Windows 10 (64-bit)

So this happend a couple of weeks ago. I got a BIOS update and after that whenever i play a game after some time the pc turns off and i have to turn it back on again. I was confused so i used AIDA 64 to test if it was a over heating prablem but it wasnt as during the GPU stress test it turned off at only 72 degrees. So i reverted my BIOS but the problem still happens. This pc is new too as i had it only for a month. It has a gtx 1060 nd Ryzen 5 3550H, which is enough to play the games I play. And for additional info the BIOS version is F.08. All my drivers are up to date too.

Please Help Me.

 

Any help is appriciated.

 

 

1 person had the same question
2 REPLIES 2

‎08-21-2020 01:37 PM

HP Recommended

this solution works to me :

https://h30434.www3.hp.com/t5/Gaming-Notebooks/Update-on-the-bios-F-08-issue/m-p/7738315/highlight/f...

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‎08-31-2020 10:58 AM - last edited on ‎08-31-2020 11:19 AM by Retired

HP Recommended

Instead, verify the fan on the side or bottom of the laptop is working and blowing out hot air. ... An overheating power supply, due to a malfunctioning fan, can cause a computer to shut off unexpectedly. Continuing to use the faulty power supply can result in damage to the computer and should be replaced immediately.

Best Regards:

*BLEEP*

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