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HP Recommended
OMEN 17-cb1000 Laptop PC (1B075AV)

I cannot charge my laptop when it's on. When I turn it off or put it into sleep then it charges, the orange light turns on.

Looking online it is a common problem with HP laptops and Omen laptops.

It begin around 2 months ago (before the warranty expired).

In the begin it didn't happen every time and I could fix it by plugging it to another outlet and restarting my laptop.

It began to happen more frequently, the fix of outlet change was getting more difficult each time and now I have ended in a point in which that fix doesn't work anymore.

 

The following things I have tried without succes:

- I have tried multiple outlets, with turning off laptop and waiting etc.

- I have tried uninstalling the battery drivers

- I have tried to hold the power button for 15 secs (had to do with a discharge if I am right)

- The battery passes the battery test, If I check it through windows command then it has 60.000 out of  70.000 left at full capacity.

- The adapter isn't recognized so it doesn't pass the test. Now I even get the notification (incompatible power source detected).

- I tried to discharge it to 0 and power it on again.

- I checked the pin in the charger, it is straight. I don't know if it's broken, because I don't have material to compare it to.

- I checked the charger port, I couldn't find anything strange, but again I have no material to compare it to.

 

I don't want yet to do the standard hard reset, because I don't know why that would fix it.

- I haven't had any software changes, didn't do anything else than play a game and write something in word.

- And this problem got gradually worse, so without software changes, why would a hard reset work?

- Also in the bios or other, there the adapter also isn't recognized. So if it was a windows problem, it would only affect windows I would think?

 

What I still will try:

- Charge it to 100% again and then check if it charges. 

- Try to find a place where I could test their charger on my laptop. (It is not likely that I will find a place and buying a charger not knowing if it is the problem would be a waste of money.)

- Check the power output of the charger.

 

What I need help with.

- To find the exact reason why this is happening. I need to fix the problem, but don't want to spend unnecessary money for ex. a charger or battery if nothing is wrong with it.

- To know if you have somewhere documentation about this problem? There have been many cases like mine and there should be for sure some research regarding this issue.

 

 

I  just want to know the possible reasons so that I can take the next step and don't pay unnecessary money for too expensive repair or waste money on chargers/batteries while it won't fix anything.  And at the end I have no way of figuring out what is going wrong,

The battery charges, but only when off, in a fast pace and after charging I can use the laptop for a decent amount of time. That looks like nothing is wrong with the charger. The battery test shows a pass, which would mean there is nothing wrong with the battery.  I see no weird things about the charging pin or charging port. 

 

 

Looking forward to your answer.

 

 

 

 

 

 

 

1 REPLY 1
HP Recommended

Update 09/04:

- I charged it too 100% and it didn't do anything

- I cannot hard reset my laptop because it needs the laptop to be connected to a power supply, while it cannot recognize the adapter.

 

 

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