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‎05-05-2020 10:59 AM

HP Recommended
Product: HP Omen 15-dc0051nr
Operating System: Microsoft Windows 10 (64-bit)

Hello HP Support,

 

I recently went inside my HP Omen 15 laptop to clean the fans and reapply thermal paste, as I was experiencing high temps while gaming, however, when I put everything back, the power button was not working and there was no light from the AC adapter. 

 

I ensured that the power button ribbon cable was connected to the motherboard, as well as the battery being connected correctly, and also held the power button for 15-60 seconds with the battery both in and out with no success.

 

Let me know if I should provide any additional details about my troubleshooting so far.

2 people had the same question
1 REPLY 1

‎05-13-2020 02:53 PM

HP Recommended

@EthanS2MK
Thank you for posting on the HP Support Community.

 

This sounds like hardware related issue with the computer as it's not powering on. 

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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