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Xian145
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Message 1 of 4
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Laptop won't starts (hp omen 15)

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Hp omen 15 dc0003la
Microsoft Windows 10 (64-bit)

Hi, i have a problem with my laptop, after I suspend or shutdown the laptop when I try to turn it on, it doesn't, the light of the power button turn on for 5 seconds and then turn off for 3 seconds.

That can be for like 2 hours and suddenly the laptop turn on like nothing happened.

This is not a thing of everyday, sometime the laptop  start without problem.

 

I see a video that said it could be a problem with a cmos battery, but at first look I can't find it, so did the laptop have one?

 

Or what can I do to fix the problem?

 

 

3 REPLIES 3
The_Fossette
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Message 2 of 4
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@Xian145

 

I reviewed your post and I understand that the computer is not booting to Windows correctly sometimes.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, follow the below steps.

 

Press ‘Win + I’ shortcut keys to open Windows Settings app.

Click on ‘Update & Security’, then go to the ‘Troubleshoot’ section from the left-side menu.

Scroll downwards a bit and click on the ‘Power’ option.

Click on ‘Run the Troubleshooter’. It will start detecting the problems and if it founds, go ahead fixing it.

 

If you continue facing the issue, then follow the below steps.

 

On your keyboard, press ‘Windows key + R’ and type ‘Powercfg.cpl’ in it.

Hit the ‘Enter’ key to open power options in the control panel.

From the left-hand side, click on ‘Choose what the power buttons do’.

Then, click on the link ‘Change settings that are currently unavailable’.

From the bottom given power button options, uncheck the ‘Turn on fast startup’ option.

Click on ‘Save changes’ button.

 

If the issue persists, follow the below steps.

 

Go to the ‘Start’ menu and type ‘Control panel’ then hit the ‘Enter’ key.

From the top-right filter, choose ‘Large icons’ and navigate to the ‘Power Options’,

Click and open the ‘Power options’.

Select the power plan according to your requirement and click on ‘Change plan settings’.

Click on ‘Change advanced power settings’.

In the power options windows, click on the button ‘Restore plan defaults’.

Click on ‘Apply’ and then ‘OK’ button.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Xian145
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thanks so much for the support. I'll try the bios solution and hope it work.

 

I let you know if any of this solution works or not. I hope you have a nice day too.

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The_Fossette
HP Support Agent
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@Xian145

 

You're welcome!

 

Please post your results, as I will be looking forward to hearing from you.

 

Good day!

The_Fossette
I am an HP Employee

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