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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
HP Recommended

my laptop will not turn on.The charging light is on when plugged in. When I press the power button the on light will light up then go off. 

The laptop came on to the HP screen then turned off

1088B757-BEA6-418D-8C40-439386FBB217.jpeg

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