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- HP Community
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- Laptop won't turn on

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03-20-2024 02:56 PM
Hi, so my problem is when I click on the power button it blinks like it normally does, and after 1sec the led turns off and the pc doesn't turn on, what should I do? Thanks
03-23-2024 09:14 AM
Hi @WilliamHabo,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
Please follow the steps:
POWER DRAIN:
Please Shut down the computer.
Unplug the computer from the wall socket.
while the computer is ON, hold the power button down and wait for the computer to shut down and still hold the power button down
Please reconnect the charging cable and try to turn on the laptop.
CBR:
Press windows key and then followed by the key "B" and then the power button for around 3-4 seconds, then release the power button and continue to hold windows+V for 3-4 seconds, you may not receive a response from the computer, Please let me know what happens.
CMOS:
Press windows key and then followed by the key "V" and then the power button for around 3-4 seconds, then release the power button and continue to hold windows+V for 3-4 seconds, you may not receive a response from the computer, Please let me know what happens.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Rachel571
HP Support
Sneha_01- HP support
03-23-2024 01:03 PM
Hi @WilliamHabo,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
Please follow the steps:
POWER DRAIN:
Please Shut down the computer.
Unplug the computer from the wall socket.
while the computer is ON, hold the power button down and wait for the computer to shut down and still hold the power button down
Please reconnect the charging cable and try to turn on the laptop.
CBR:
Press windows key and then followed by the key "B" and then the power button for around 3-4 seconds, then release the power button and continue to hold windows+V for 3-4 seconds, you may not receive a response from the computer, Please let me know what happens.
CMOS:
Press windows key and then followed by the key "V" and then the power button for around 3-4 seconds, then release the power button and continue to hold windows+V for 3-4 seconds, you may not receive a response from the computer, Please let me know what happens.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Rachel571
HP Support
Sneha_01- HP support
03-23-2024 05:56 PM
Hi @WilliamHabo ,
We apologize for the inconvenience, but it seems that the issue needs a hardware repair.
Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.
They can help you with the unit repair or part replacement.
I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.
1. Click on this link - https://support.hp.com/us-en
2. Select the country.
3. Enter the serial number of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill out the web form. A case number and phone number will now populate for you.
Please feel free to contact us here anytime you need any further assistance.
Have a great day!
Rachel571
HP Support
Sneha_01- HP support