cancel
Showing results for 
Search instead for 
Did you mean: 
AIzaS
New member
4 3 0 0
Message 1 of 9
333
Flag Post

Solved!

Laptop wont charge when on, but will charge when its off

HP Recommended
OMEN by HP 15-dc1018ca
Microsoft Windows 10 (64-bit)

When I plug in the laptop a message pops up that says Low Power source detected, but when I turn it off it charges just fine. I just got this laptop today and i plugged it in after around 10 minutes of using it. I also already tried to update the Microsoft ACPI-Compliant Control Method Battery but it says its up to date. 

1 ACCEPTED SOLUTION

Accepted Solutions
Photoray002
Level 15
Level 15
12,666 12,443 1,306 4,291
Message 8 of 9
Flag Post
HP Recommended

It uses a 200 W PFC SMART SLIM 4.5 mm  part number: L00818-850

HP sells it but its a little pricey?

https://parts.hp.com/hpparts/Cart.aspx?mscssid=E31B535E6A7E470D87B333C40DBC80BD&setDest=Cart&jumpid=...

 

Or you can look online for a 3rd party alternative. Use the part number above when searching.

specs show its 200W 19.5V 10.3A

You can go higher on amperage, but the voltage must be exact.

 

View solution in original post

0 Kudos
8 REPLIES 8
Photoray002
Level 15
Level 15
12,666 12,443 1,306 4,291
Message 2 of 9
Flag Post
HP Recommended

@AIzaS 

If you look at the label on your power adapter, is it 200w or something lower?

0 Kudos
AIzaS
Author
New member
4 3 0 0
Message 3 of 9
Flag Post
HP Recommended

I just took a look at it, the charger that came with it is 90w

 

0 Kudos
Photoray002
Level 15
Level 15
12,666 12,443 1,306 4,291
Message 4 of 9
Flag Post
HP Recommended

No wonder.

Was this a new purchase or used system?

0 Kudos
Photoray002
Level 15
Level 15
12,666 12,443 1,306 4,291
Message 5 of 9
Flag Post
HP Recommended

If it was a new purchase and came this way from HP, are you still under warranty by chance?

 

0 Kudos
AIzaS
Author
New member
4 3 0 0
Message 6 of 9
Flag Post
HP Recommended

I found the listing on best buy and it said it was open box, which I assume means used but the listing also said it was quality checked. Would I be able to buy 200w charger and used it? This is my first gaming laptop so I don't know too much and I don't want to burn out the battery. It does have a 6 month warranty

 

0 Kudos
Photoray002
Level 15
Level 15
12,666 12,443 1,306 4,291
Message 7 of 9
Flag Post
HP Recommended

I would first check with Best buy. They are usually pretty good about making things right. Someone there boxed it up with the wrong adapter and they need to give you the right one.

If they tell you its as is, then you will have to buy a new one.

hang on and ill look up the specs.

 

0 Kudos
Photoray002
Level 15
Level 15
12,666 12,443 1,306 4,291
Message 8 of 9
Flag Post
HP Recommended

It uses a 200 W PFC SMART SLIM 4.5 mm  part number: L00818-850

HP sells it but its a little pricey?

https://parts.hp.com/hpparts/Cart.aspx?mscssid=E31B535E6A7E470D87B333C40DBC80BD&setDest=Cart&jumpid=...

 

Or you can look online for a 3rd party alternative. Use the part number above when searching.

specs show its 200W 19.5V 10.3A

You can go higher on amperage, but the voltage must be exact.

 

View solution in original post

0 Kudos
AIzaS
Author
New member
4 3 0 0
Message 9 of 9
Flag Post
HP Recommended

Thank you so much for your help!! If I don't get a replacement from best buy then I'll definitely looking into the ones you posted. I'm so glad it wasnt the laptop itself 😅. Thanks again!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation