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HP ENVY 17.3 inch Laptop PC 17-cr0000 IDS Base Model

Hi 

I have called a few times the customer service and warranty teams. for this unresolved issue.

HP charged me for the loaner computer, with the promise that money will be returned after I shipped back. But after I shipped it, I have not been credited. What should I do next??

 

Thank you!

1 REPLY 1
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Hi @KUZC 

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link


I hope this helps.
Take care and have a good day.


Treeko
HP Support


I am an HP Employee

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