• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎09-25-2021 05:08 PM

HP Recommended
Product: HP Omen Laptop 17t-ck000

This new HP Omen uses the Omen Gaming Hub to select the desired keyboard lighting.  (Just one color for me.)  After I set it up, it often gets reset to a dark (no lighting) after laptop shutdown.  I then have to open up that Omen Gaming program again to turn the lights back on.  How can I turn it on permanently.  It's getting annoying to have to reset the lighting when I boot the laptop.  

 

I also turn off the touchpad and it too gets reset to "on".   This never happened on a three year old Omen I had before this one.  Once I turned off the touchpad it stayed off.

Category:
1 REPLY 1

‎09-28-2021 08:18 AM

HP Recommended

Hi@Quadrajet,

 

Welcome to the HP Support Community!

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your PC?

 

check for the windows update ?

 

Check for the BIOS update?

 

The below link contains a self-help document for the Keyboard setting for the OMEN  keyboard.

 

Link:-https://support.hp.com/in-en/document/c04492013

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.