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09-25-2021 05:08 PM
Product: HP Omen Laptop 17t-ck000
This new HP Omen uses the Omen Gaming Hub to select the desired keyboard lighting. (Just one color for me.) After I set it up, it often gets reset to a dark (no lighting) after laptop shutdown. I then have to open up that Omen Gaming program again to turn the lights back on. How can I turn it on permanently. It's getting annoying to have to reset the lighting when I boot the laptop.
I also turn off the touchpad and it too gets reset to "on". This never happened on a three year old Omen I had before this one. Once I turned off the touchpad it stayed off.
1 REPLY 1
09-28-2021 08:18 AM
Welcome to the HP Support Community!
Don't worry I'll try to help you out.
Did you make any software or hardware changes on your PC?
check for the windows update ?
Check for the BIOS update?
The below link contains a self-help document for the Keyboard setting for the OMEN keyboard.
Hope this helps! Keep me posted.
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