• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
Locked

‎08-23-2020 05:35 AM

HP Recommended
Product: Hp pavilion gaming 15–ec0101AX
Operating System: Microsoft Windows 10 (64-bit)

When I play games on my hp pavilion gaming 15 ec after sometime it's says locking and turn off I got several solution from internet but nothing's works 

1 REPLY 1

‎08-23-2020 12:02 PM

HP Recommended

@Hellcat22334 

 

Did you update your bios recently?
Press the Ctrl/Alt/S keys together to open the Info menu. It will tell you what bios is installed.

 

If it shows F.08, there is a malfunction of that version that cannot be reversed at the moment. HP is working on it but we have no way of knowing when a fix will come out.

 

Let me know.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.