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Jessie1203
New member
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Message 1 of 2
136
Flag Post

Loose keys or broken Keys

HP Recommended
OMEN Laptop 15-ek0xxx
Microsoft Windows 10 (64-bit)

Really need some help on my keyboard. I've got two keys that are loose. I took them out and they still are loose. I don't know what's wrong with it. I have checked YouTube videos to see how to fix them but there was no videos of this laptop. I really like this computer also. Please someone help me out.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Jessie1203

 

I reviewed your post and I understand that two keys on the keyboard are loose.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and they will assist you with the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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