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Low FPS notebook

HP Recommended
Pavillion Gaming Laptop15-cx0084TX
Microsoft Windows 10 (64-bit)

Dear HP Support Team,


First of all, I do apologize for my English as I am living in Thailand and sorry if I wrote this message and post it on wrong board.


I am using Laptop Pavillion Gaming Laptop15-cx0084TX Core 17-8750H Window 10  VGA NVidia GeForce 1050 RAM 8 GB. The problem is when I play any game FPS is running very low like 50-60 and this happens every game (High Spec game and Low Spec game). I reported this to HP Support and the staff already changed the motherboard but it doesn't work. I bought it just 2 month ago but this laptop released on 2018 so I need some suggestion what should I do next? I already update the window, update Nvidia, play the game in low performance, select GeForce as main VGA, always charge the battery I've done everything that I could found it on Youtube. 


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HP Support Agent
HP Support Agent
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HP Recommended


Thank you for posting on HP Support Community.


Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  


Right-click your desktop background and select NVIDIA Control Panel. You can also find this tool by performing a Start menu (or Start screen) search for NVIDIA Control Panel or by right-clicking the NVIDIA icon in your system tray and selecting Open NVIDIA Control Panel. 


To quickly set a system-wide preference, you could use the Adjust image settings with the preview option. For example, if you have old hardware that struggles to play the games you want to play, you may want to select “Use my preference emphasizing” and move the slider all the way to “Performance.” This trades graphics quality for an increased frame rate. 


By default, the “Use the advanced 3D image settings” option is selected. You can select Manage 3D settings and change advanced settings for all programs on your computer or just for specific games. NVIDIA keeps a database of the optimal settings for various games, but you’re free to tweak individual settings here. Just mouse-over an option for an explanation of what it does. 


If you have a laptop with NVIDIA Optimus technology — that is, both NVIDIA and Intel graphics — this is the same place you can choose which applications will use the NVIDIA hardware and which will use the Intel hardware. 


For more assistance, please check a similar HP Forums post (Resolved): Click here  (Though the header is different the steps will help get you a fix). 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.


I am an HP Employee

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