Showing results for 
Search instead for 
Did you mean: 
  • ×
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting . Or if you need technical support for your calculator visit: HP Calculators. .
New member
1 0 0 0
Message 1 of 2
Flag Post

Low Performance in HP gaming pavilion series.

HP Recommended
Microsoft Windows 10 (64-bit)

I dont know that it happens for everybody or just me ,  I have HP Pavilion Gaming - 15-dk0268tx ,               08/10/21


So compared to other laptops my laptops performs really bad , like other laptops Acer Nitro , Lenovo Legion , with exact same specs i5 9th , gtx 1650 4gb ddr4 , ram 8 gb ,  which is quite same for every  laptop at this budget segment .. but when games like CS:GO or Gta V 

are played on this laptop the its performs 30-45% lower than the other laptops, it really gives some low fps , even after updating my bios , driver , windows and etc, It just doesn't work at all. I dont know if there is any software or hardware lock on the windows or motherboard but it doesnt sum for the money I paid for. Even compared with other Hp Pavilion gaming 15 series like dk , ac and etc. And the fans doesn't go at there full potential speed I know that because when I updated the bios

those fans where working at the full potential while the cpu temp was nearly 60 C  and when   while gaming CS:GO it reached 90-95 C still didn't hear or feel the same fan speed there , i think this some software issues , Hp should provide an answer whether the laptop is caped or not. my graphics card doesn't provide me the fps it should you guys understand right ? , these laptops are underperforming.







Laptop specifications  below  or google it by the product name:



Windows 10 Home Single Language 64-bit Version: 19043.1237

Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz

System memory
8 GB

Memory slot 1
8GB Micron Technology 3200MHz

System board
85FC 42.46

System BIOS

Graphic device 1
Intel(R) UHD Graphics 630

Current resolution
1920 x 1080

Refresh rate
60 Hz

Version (8-20-2021)

Graphic device 2
NVIDIA GeForce GTX 1650

Version (9-13-2021)

Device 1
NVIDIA High Definition Audio




Device 2
Intel(R) Display Audio




Device 3
Realtek High Definition Audio




Device 4
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)



HP Support Agent
HP Support Agent
7,672 7,670 330 397
Message 2 of 2
Flag Post
HP Recommended



Welcome to the HP Support Community!


Apologize for the issue with performances issue. We understand it's a new notebook lets try a few troubleshooting steps to fix the issue.


Check for the BIOS Update?


Tried Adding the game to High performances in the Nivida control panel?


Download GEFORCE EXPERIENCE updates the gaming drivers.


Turn on Game Mode. Game Mode is a new feature in Windows 10 Update that improves gaming performance by limiting background processes and programs from using system resources while a game is running.


Press the Windows key and G to open the Game bar.


In the game bar, click Settings.


Click the check box next to the game title to enable Game Mode for that game.


Plug notebook PCs into an AC adapter to give the graphics card more power.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.


Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day!

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation