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- HP Community
- Gaming
- Gaming Notebooks
- Re: Macro Omen Gaming Hub
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08-12-2022 03:36 AM
Hello, I have an issue when it comes to configuring macros. The problem is, that I ma able to configure them just fine. (Fn+F9 for pause)
Yet, they dont seem to work. Furthermore, they seem to change to a different key upon pressing the macro key in a search bar for example, the key gets reasiggned to a seemingly random letter. Macro key P6 gets reasigned to G, P1 gets the letter p, P2 gets h, etc.
How can i solve this issue so that i can use macro keys for functions like Volume Down or Media Pause?
08-13-2022 09:50 AM
Hello @Bardzioch
Sorry to hear that you are having problems ... I would like to help you.
Please provide system configuration.
(1) Run msinfo32
- Select <System Summary>:
- copy/paste to following key/values pairs:
OS Name |
Version |
System SKU ( equals HP product number (p/n) ) |
BIOS Version/Date |
SMBIOS Version |
BaseBoard Model |
BaseBoard Name |
(2) Please report your results
08-15-2022 02:31 PM
Hi @ub6424
Os Name: Microsoft Windows 11 Home
Version 10.0.22000 Build 22000
SKU 4J9D9EA#AKD
BIOS Version/Date AMI F.26, 28.01.2022
SMBIOS Version 3.3
BaseBoard Model 88F7
BaseBoard Name 86.39
I hope I got everything right. Thank you for devoting your time for me.
08-15-2022 02:41 PM
Hello @Bardzioch
Please follow instructions ...
(1) Update BIOS
HP Notebook System BIOS Update (Intel Processors) | F.30 Rev.A | 11.2 MB | Apr 11, 2022 | Download |
Why should you install the update ?
https://support.hp.com/us-en/document/ish_4123786-2338478-16
Quote: "
Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
- An available BIOS update resolves a specific issue or improves computer performance.
- The current BIOS does not support a hardware component or a Windows upgrade.
- HP Support recommends installing a specific BIOS update.
"
(2) Reboot
(3) Let BIOS be installed until it's completely done !
(4) Install/Update
OMEN Gaming Hub SDK Package | 1.0.57 Rev.A | 48.3 MB | May 4, 2022 | Download |
(5) Reboot
(6) Please report your results
08-20-2022 06:57 AM
@Bardzioch wrote:Hello again, sorry for the late response.
Unfortunately, this had no effect on the problem. I can provide video footage of the problem if you want to.
This is a very specific problem !
For an expensive gaming notebook, you can expect the software to work flawlessly. The OMEN software must know the keyboard layout (key codes) and language.
Please contact HP support if the device is still under warranty. Even if it is out of warranty the software should be fixed, because it is a bug !
Good luck