[Major Issue] HP Omen 15 - WiFi disconnecting intermittently with Intel AX200 NIC

[kathyrollo]

Related issue:

https://h30434.www3.hp.com/t5/Gaming-Notebooks/HP-Omen-15-WiFi-Disconnects-and-other-issues-with-AX2...

I can confirm the same problem with AX200 in another Omen15. It is a major issue as it prevents you from connecting to the internet or pairing bluetooth devices like gamepads or headsets. 

Problem details:

Intel WiFi 6 AX200 is hidden under Network adapters in Device Manager.

Attempted troubleshooting:

• Network reset under Network & Internet settings in Win10
• Install latest WiFi/BT drivers from HP - https://support.hp.com/au-en/drivers/laptops
• Install latest WiFi/BT drivers from Intel (non-IT admin)
  • Win10 and Win11 Wi-Fi Drivers for Intel Wireless Adapters
  • Intel Wireless Bluetooth for Win10
• Install latest BIOS from HP (same link)

Outcome:

I am re-connected for now but it is likely to recur as it had before. Hard to tell whether any of the attempted troubleshooting did the trick or was just a stroke of luck. Any official resource from HP for this issue?

[kathyrollo]

I have been disconnected 3 times since posting this. What seems to repair it is re-installing the BIOS. But I don't trust that either and even if it does, not really an acceptable resolution if it keeps happening.

This problem is too tricky when all the reasonable troubleshooting has been done. 😞

[kathyrollo]

Progress (if you can call it that):

I am now able to replicate the issue consistently. It only happens when you wake up the laptop from sleep. If you turn it on from shutdown, WiFi/BT is able to re-establish and AX200 is back in Device Manager.

Unticking this option also did nothing:

Workaround:

Set Sleep to Never under Power & sleep settings.

Not the most ideal solution as I am still stumped on the rootcause of this. Probably the weirdest I had to troubleshoot in a while.

[kathyrollo · Accepted solution]

It looks like it was a software issue rather than a hardware one, which is better. Somehow Win10 files got suddenly corrupted and I faced a litany of other random errors (i.e. Microsoft Store corrupted, OMEN Gaming Hub corrupted).

Solution:

As always, re-installing Win10 and factory reset did the trick. I created a Recovery USB via HP Cloud Recovery Tool a while back but I think you can also use the recovery partition by pressing F11 during bootup.

Official Tutorial:

https://www.youtube.com/watch?v=P7AwuKNJKS4

I hope somebody finds this monologue useful. It was a tedious solution, but nonetheless, a real solution rather than a workaround.