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FENEK
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Matrix replacement under warranty

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HP OMEN 15-DC1014NW
Microsoft Windows 10 (64-bit)

Hello, in my hp omen 15-dc1014nw laptop the matrix has been damaged. The matrix displays everything as it should, but in one place there is a small scratch that can be seen only after the matrix is ​​fully illuminated. No scratch is visible from the outside. Does the warranty cover the matrix replacement?

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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 472 748
Message 2 of 2
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@FENEK Welcome to HP Community!

 

I understand that the hp omen 15-dc1014nw laptop the matrix has been damaged.

 

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

View solution in original post

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1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 472 748
Message 2 of 2
Flag Post
HP Recommended

@FENEK Welcome to HP Community!

 

I understand that the hp omen 15-dc1014nw laptop the matrix has been damaged.

 

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

View solution in original post

0 Kudos
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