Maximum supported RAM

[Paul_Tikkanen · Accepted solution]

Sorry the cloud recovery tool isn't working for you. 

I wouldn't be able to help you get it to work.

I would use the media creation tool and let it automatically create the bootable USB installation flash drive. 

https://www.microsoft.com/en-us/software-download/windows10

You don't need Rufus to do it.

Memory...the memory I posted from Crucial is supposed to be compatible with your notebook's model series.

https://www.crucial.com/compatible-upgrade-for/hp---compaq/hp-omen-15-%28models-15-dc1000---dc1999%2...

I couldn't say if the Transcend memory you posted would work or not and it is $30 more than the Crucial memory is.

[BasharM]

I have finally installed it, i wrote it by refus.

But actually a lot of problems, drivers etc. 

HP JumpSart

McAfee 

And all drivers that i need, I have see drivers page a and installed all of them but it keep restarting when i install any driver without anything i don't see it after restart.

Also about the RAM bro, 

So my question it's compatible with the second slot ? because the first slot i have 16GB 

I think you understand me

[Paul_Tikkanen]

Hi:

The memory I posted should work with the original memory in the second slot.

HP Jumpstart & McAfee are not available for download. 

Those can only be reinstalled with the cloud recovery tool, which didn't work for you.

Unfortunately, I would have no idea why you are having trouble installing the drivers.

What you have described has never happened to me in my life of installing hundreds of drivers for dozens of different model notebooks and desktop PC's.

[BasharM]

No problem bro, i will try to contact customer support service.

I still have warranty already 

Thank you so much 

I really appreciate your help bro

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

See if you can get HP to send you a recovery drive free of charge, since the cloud recovery tool didn't work.

[BasharM]

Actually i have called them on the phone (HP Israel)

They eaisly told me that i can alone as i did now etc.

I talked with agent that don't know anything 

shame

I can get that by contact International support? 

Cause i tried so much by this virtual chat and writte to transfer me to talk with agent and didn't worked

[Paul_Tikkanen]

Since I don't work for or represent HP, unfortunately I don't know how you can contact them other than by the methods you tried.

You could send an e-mail to the HP executive team at the link below and see what they can do to help.

https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html

[BasharM]

I really don't know what to say

if i know that will be i wasn't going to buy this laptop or any HP product again ! 

I have entered to laptop details and found that my memory slots is 8x2 and i have in 2 slots memory 16GB 8x2

When i bought it was written that it's 16x1, also in HP website written 16x1 

https://support.hp.com/sg-en/document/c06378268