Micro coupure de son avec PC HP Pavilion Gaming - 15-ec1006nf

[flouzdu67]

Hello everyone,

I've had an HP Pavilion Gaming PC - 15-ec1006nf for several years (about 4 years). For the past 2-3 years, the PC has randomly experienced microphone cutouts (like a slowdown that lasts 3-4 seconds).

The PC is used with DJ software called rekorbdox, and I initially thought the problem was only related to this application, but the problem actually occurs even when watching videos on YouTube.

I have the impression that the problem wasn't present with Windows 10. And it only reappeared after upgrading to Windows 11. However, after rebooting the PC in Windows 10, the problem was still present.

Do you have any leads for me? The PC has already been formatted several times, the drivers are up to date, and not much has changed since I purchased it (hardware-wise). I only swapped the 2x4GB sticks for 2x8GB sticks for better performance when using Mix's software.

Thanks in advance for your help... because I'm stuck...

In French

Bonjour à tous,

Je dispose d’un PC HP Pavilion Gaming - 15-ec1006nf depuis plusieurs années (environ 4ans). Depuis 2-3ans, le PC a, de manière aléatoire, des micros coupure de son (comme un ralentissement qui dur 3-4 secondes).
Le PC est utilisé avec un logiciel DJ rekorbdox et je pensais au départ que le problème n’était lié qu’à cette application mais finalement, le problème se produit même lors du visionnage de vidéo sur youtube.
J’ai l’impression qu’avec windows 10, le problème n’était pas présent. Et ce n’est que après le passage sous windows 11 qu’il est apparu. Cependant, après avoir rebooté le PC sous windows 10, le problème était finalement toujours d’actualité.
Avez-vous une piste à me donner car le PC a déja été plusieurs fois formaté, les pilotes sont à jours, et il n’y a pas grand chose qui à changé depuis son achat à l’époque (niveau matériel). Je n’ai que changé les barrettes 2x4Go en 2x8go pour une meilleure performance lors de l’utilisation avec le logiciel de Mix.

Merci d’avance pour votre aide… Car je sèche …

[Hawks_Eye]

Hi @flouzdu67 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

Please try the steps below for the microphone cutout issue on your HP Pavilion Gaming PC - 15-ec1006nf.

HP-Exclusive Fixes for Microphone Cutouts

1. Update HP Audio Drivers

• Visit the HP Support Page for your HP Pavilion Gaming PC - 15-ec1006nf.
• Look for the latest Realtek or Conexant audio driver.
• Download and install the Windows 11-compatible driver.

2. Perform an HP Audio System Reset

• Open Device Manager > Sound, Video & Game Controllers.
• Right-click your HP audio driver and select Disable Device.
• Wait 10 seconds, then Enable the driver again.

3. Reset HP Audio via BIOS

• Shut down your PC and restart into BIOS by pressing F10 during startup.
• Navigate to the Advanced Tab > Device Configuration.
• Locate the audio settings and reset them to default.
• Save and exit BIOS, then restart your PC.

4. HP Audio Test in UEFI Diagnostics

• Shut down your laptop.
• Press F2 repeatedly while turning it on to access HP UEFI Diagnostics.
• Run the Audio Test under the Component Tests section.
• If errors are detected, follow HP’s troubleshooting guide based on the results.

Since you've formatted your PC and updated drivers, these solutions should help narrow down the issue. 

Let me know if you need further details! 🚀

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye