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‎10-29-2017 01:36 PM

HP Recommended
Product: Pavilion Gaming 15-ak006la
Operating System: Microsoft Windows 10 (64-bit)

After I noticed weird battery behavour, I decided to run a powercfg report and it turned out a missing or wrong configured driver for ACPI\HPQ6007\3&11583659&1. 

P.d. My laptop jumps from 80% to zero and shuts down.

5 REPLIES 5

‎10-29-2017 01:49 PM

HP Recommended

Hi:

 

I doubt that missing device is causing the issue, but here is the driver for it...

 

http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81920.exe

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‎10-29-2017 03:07 PM - edited ‎10-29-2017 03:08 PM

HP Recommended

It helped, but it keeps shuting down randomly.

For example: I'm working and the battery is 50% (unpluged), shuts down, I can't turn it on because the led flashes indicating low battery, I plug it, it turns on and shows 70% of battery. That's the weird behavour. After installing the driver it lasted a little more but the problem is still here.

Any suggestion?

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‎10-29-2017 03:25 PM

HP Recommended

The only other suggestion I can offer would be to install the latest chipset driver directly from Intel and see if that helps...

 

https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-?pr...

 

The auto install file is the second one down on the left side of the webpage.  Install and restart the PC.

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‎10-29-2017 03:32 PM

HP Recommended

That didn't work 😕 How can I say if the battery is the problem?

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‎10-29-2017 03:36 PM

HP Recommended

Unfortunately, that I do not know.  I am not a PC repair tech by trade or training.

 

See if this link is of help to you...

 

https://support.hp.com/us-en/document/c04700771

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