Model and SKU Number on my Laptop come up as a different Laptop when I look them up online.

[Atom_Chaney]

I purchased my HP Omen 15-ce019dx a few years ago as a Christmas/College present to myself. At that time one of the features listed was an infared camera compatible with Windows Hello, but now that I finally have gotten around to trying to set up Windows Hello I found that my laptop is listed as not compatible.

After many hours of trying to diagnose the issue, thinking it may be an outdated driver, I decided to look at the HP Customer support page because I had my laptop registered as me being the owner. This is the picture that showed up for the laptop I owned; there is clearly an IR Camera on the top bezel. I also matched the SKU and Model number on my current laptop shown below.

Laptop that showed up as being owned by me on HP Customer Support Website

The problem is, the laptop I currently have in my possession does not have this camera on the top bezel. It has A camera, but ot the one shown in the picture. Picture of my top bezel down below. (Please excuse camera cover)

Picture of my top bezel.

Is this a revision thing? Has anyone else had this issue? Is there a replacement faceplate I can put on that will give me the functionality?

Thanks for your time.

TL;DR Model and SKU Number on my laptop show a different-featured laptop when I look it up and HP Support website shows the same different-featured laptop.

[Riddle_Decipher]

@Atom_Chaney I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.