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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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HP ENVY x360 -15z-ds000 CTO

HP offered me a monthly charge Care Pack and I purchased it. However, my device still says out of warranty and this was the only free option for getting help. Do I have to do something too get it attached to my device? It had the device info correct when I purchased it. I just need to make sure all is in order before I let my son start playing on my laptop

3 REPLIES 3
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@S0rela 

 

Welcome to the HP Community Forum.

 

If "monthly" package refers to a subscription to SmartFriend,

(then)

The subscription might not change the status of the original Warranty.

(and)

What to do?

Contact SmartFriend -- ask whether the subscription should display in your Warranty status check.

 

SMARTFRIEND SERVICES

 

HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

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HP ENVY x360 -15z-ds000 CTO 

 

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Dragon-Fur

HP Recommended

That's not what it is. It's called the HP Care Pack Monthly pickup and return ADP. My devices just updated to show that it's under warranty now tho, so I guess it just took a little time

HP Recommended

@S0rela 

 

OK - makes sense - purchased Care Pack does generally display as part of the Warranty Check.

 

For those reading:

ADP -- Accidental Damage Protection

 

References

 

HP Tech Takes >  HP Care Pack Buying Guide

 

HP Services and Extended Coverage 

 

Thank you for participating in the HP Community --

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Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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