Monthly HP Care Pack

[S0rela]

HP offered me a monthly charge Care Pack and I purchased it. However, my device still says out of warranty and this was the only free option for getting help. Do I have to do something too get it attached to my device? It had the device info correct when I purchased it. I just need to make sure all is in order before I let my son start playing on my laptop

[Dragon-Fur]

@S0rela 

Welcome to the HP Community Forum.

If "monthly" package refers to a subscription to SmartFriend,

(then)

The subscription might not change the status of the original Warranty.

(and)

What to do?

Contact SmartFriend -- ask whether the subscription should display in your Warranty status check.

SMARTFRIEND SERVICES

• Out-of-Warranty Supports – Purchase Options
• >>>> Open the SmartFriend Data Sheet - Contact Information 

HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

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NOTE:  Content depends on device type and Operating System

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HP ENVY x360 -15z-ds000 CTO 

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[S0rela]

That's not what it is. It's called the HP Care Pack Monthly pickup and return ADP. My devices just updated to show that it's under warranty now tho, so I guess it just took a little time

[Dragon-Fur]

@S0rela 

OK - makes sense - purchased Care Pack does generally display as part of the Warranty Check.

For those reading:

ADP -- Accidental Damage Protection

References

HP Tech Takes >  HP Care Pack Buying Guide

HP Services and Extended Coverage 

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People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"