Mother board dead in hp premium laptop omen 16 AE0003TX within 28 days

[Psingh1995]

​I bought a laptop from HP and it feels like I have made a huge mistake. I purchased a laptop on July 15th, and its keyboard stopped working. Since it was a premium laptop, you replaced it for me. When I went to the HP World store with DOA (Dead on Arrival) letter on July 25th, the person there told me that the model I had was End-of-Life (EOL) and that I would have to choose a different laptop.

​I had already paid 116,000 rupees, so I felt completely stuck. I then chose another laptop that was even more expensive than the first one.and i conveyance my parents for this . The shopkeeper said I would have to pay an additional 19,000 rupees and that this laptop was much more premium. So, I arranged the money and paid for this new, more premium laptop, model number AE0003TX, which I received on July 30th.

​Then, on the night of August 22nd, at 8 PM, this "more premium" laptop suddenly shut down and not turning on.

​I went to the HP World store on August 23rd to get it checked. They did some checks and told me to contact customer care, suggesting there might be a motherboard issue, meaning the board was dead. I came back home and packed the laptop away. The next day, I couldn't call customer care because my mother was diagnosed with typhoid and was very sick. If u want any report related document ill share the same with you. It was also Ganesh Chaturthi, so I was afraid customer care might be closed.

​I finally raised a complaint on August 28th. The customer care executive told me they would process it for a DOA replacement. After a short hold, they said the DOA was approved and an executive would come to my house to check the problem and then proceed with the DOA process. I agreed. My complaint number is 5147904053

​On September 2nd, an HP executive came to my house. They checked the laptop and said it likely had a motherboard issue. They made a video of the laptop and told me they would forward it and let me know what to do next. I haven't received any response since then.

​When I spoke to customer care again, they said they wouldn't replace the laptop and that it would only be covered under the standard warranty. They said they would replace the faulty motherboard. I refused. And your executive told if your complaint is registered with us on 25aug you are eligible for doa . I told i have some medical emergency at my home. My mother is suffering from typhoid due this i did not make a call .my  laptop isn't even 28 days old and it's already dead. I paid 135,000 rupees of my hard-earned money.

​If the laptop were two or three months old, it would be different, but it hasn't even been a full month, and your laptop is dead. HP, please replace my laptop. I bought a premium product from you, and I did not expect this kind of "premium" service.

From 2nd sep onwards ill make approx call 3 to 4 times in a day to getting some update via your call centre.

Hp team please understand 135000 is not small amt for me.

Team please replace my product. Please dont replace my part.

From 28 aug to till now i am suffering from this 

Hope you understand

Please please please hp REQUEST YOU TO PLEASE REPLACE MY LAPTOP 

LAPTOP MODEL :- AE0003TX OMEN 16

Serial no:- CND510043P

PARVINDER SINGH

8800117461

[zoey7886]

@Psingh1995, Welcome to the HP Support Community!   

Thanks for reaching out about your query regarding your laptop!  

We're thrilled to have the opportunity to assist you and provide a solution.   

To help me look into this properly, could you please share the previous case ID(s) via private message?  

Looking forward to your response so we can get this resolved.   

Take care, and have an amazing day!   

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!   

Regards,  

[Psingh1995]

CASE ID :- [edited]

[zoey7886]

Thank you for sharing the case ID.

I’ve checked on this, and I can confirm that your case has already been escalated. Someone from our team should be reaching out to you soon with the next steps.

We truly understand your concern and appreciate your patience while this is being worked on.

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Psingh1995]

WHEN I GET FINAL DECISION THIS I NEED REPLACEMENT MY ALL OFFICE WORK IS STUCKED OF THIS

[zoey7886]

@Psingh1995, Please be assured that your case has already been escalated to the concerned team, and they are actively reviewing it. I kindly request your patience while we work on this — we’ll do everything possible to get this resolved for you at the earliest.

Thank you for bearing with us. 🙏

Take care, and wishing you a smooth resolution soon

Regards,