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Message 1 of 3
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Motherboard failure

HP Recommended
Hp omen 17 an188nr
Microsoft Windows 10 (64-bit)

2 years ago I decided to splurge on an HP omen gaming laptop. I have bought HP for over a decade, multiple desktops that all worked perfectly for many years. Now fast forward to now, 2 years into a much more expensive gaming laptop. Worked alright, had some screen issues with dead and off colored pixels, nothing major that detracted from it being used, only noticable on dark scenes. Now the last time I turned it on, nothing but a blinking led power button, I have been through every diagnostic I can find and had 2 experts look at it and tell me it is the motherboard and would need to be replaced. So understand my frustration with finally going for a higher end model for it to crash and burn just 2 years into having it, when all of the cheaper things I have owned lasted 5 to 7 years and still going. So it seems the higher expense in these HP gaming machines is certainly not buying you higher quality or reliability. Does anyone from HP have any ideas as to how I address this or am I up the metaphorical creek and destined to spending 700$ on a new motherboard to revive it? Or do I look elsewhere for gaming computers? For that kind of money they certainly should last longer. 

2 REPLIES 2
HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

Hi@Joshlewis, Welcome to the HP Support Community!

 

I understand when you playing games on your laptop the screen keeps flickering on your laptop.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your PC?

 

Does the issue persist in BIOS?

 

As you mentioned when you power on your laptop the screen keeps flickering on your laptop.

 

If the issue does not persist in BIOS try updating the graphics driver and BIOS on your PC.

 

Try performing a BIOS default on your PC and check if it helps.

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

 

Also, Uninstall the graphics driver from the device manager and install the latest drivers and BIOS from the links below.

 

Link to update the BIOS.

 

Also, update the graphics driver using this link.

 

You can try updating the drivers on your PC using an HP support assistant.

 

Refer to this article to know more information about using HP support assistant.

 

Refer to this article to further troubleshoot display issues with your PC.

 

If the screen is flickering in BIOS, it is certainly a hardware issue with your PC.

             

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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Message 3 of 3
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HP Recommended

I apologise I dont believe I explained well enough. The screen had no issue last time it powered on. The issue is now that it will not power on at all. No fans spooling up no screen activity of any kind. All that will happen is the power button LED will blink every few seconds. Power supply has been tested, battery has been replaced, no change. Computer techs said it is a motherboard issue but could not say exactly what. Potentially in power distribution? It went from working well to nothing at all.

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