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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎05-05-2020 01:46 AM

HP Recommended
Product: Example: pavilion 15-cx0002nx
Operating System: Microsoft Windows 10 (64-bit)

I'm here to inform about the motherboard failure of my gaming laptop pavilion 15-cx0002nx. Don't know how put when checked with many service centers the issue is so claimed above. So I want to where could I get motherboard for this laptop and how much it would cost ? Unfortunately I haven't used this laptop much ....but when I used just a month post by warranty period I witnessed this issue . Kindly waiting for your response.

1 REPLY 1

‎05-05-2020 04:37 AM

HP Recommended

Hi

Try....


PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

 

Service Centres..   https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

https://support.hp.com/gb-en/product/hp-pavilion-gaming-15-cx0000-laptop-pc/20284020/model/22891823/...

 

 

Also...http://h10032.www1.hp.com/ctg/Manual/c05985643    Page 60.

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