-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Gaming
- Gaming Notebooks
- Motherboard issue

Create an account on the HP Community to personalize your profile and ask a question
05-05-2020 01:46 AM
I'm here to inform about the motherboard failure of my gaming laptop pavilion 15-cx0002nx. Don't know how put when checked with many service centers the issue is so claimed above. So I want to where could I get motherboard for this laptop and how much it would cost ? Unfortunately I haven't used this laptop much ....but when I used just a month post by warranty period I witnessed this issue . Kindly waiting for your response.
05-05-2020 04:37 AM
Hi
Try....
PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.
NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?
Service Centres.. https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Also...http://h10032.www1.hp.com/ctg/Manual/c05985643 Page 60.