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10-21-2022 07:16 AM
Welcome to the HP Support Community.
I understand that you are facing issues with the motherboard. I'd like to help!
Since you mentioned that you have tried troubleshooting and were advised to replace the motherboard, you will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.
Please check your inbox on the forums page for private message.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
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