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HP Recommended
HP Pavilion Gaming - 15-ec1050ax
Microsoft Windows 11

The problem has increased now. I tried uninstalling the mouse driver and restarting pc, doing windows update, still this issue seems to persist. Whenever i am clicking somewhere with my mouse, it is not working, the cursor is moving though. The same is with my touchpad. I can barely use my mouse anymore and using a laptop without mouse is pathetic. I have to select different aspects of the screen using 'Tab' and 'Arrow' keys since the mouse is not working. Please help me. I cannot use my device

1 REPLY 1
HP Recommended

Hi @CatalystM,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Laptop touchpad.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Also, Update the BIOS for your PC by clicking on the link.

 

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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