Multiple issues with my omen

[omenowner2]

I have an hp omen 15-en0002ax with windows 11. For the past week,

1> i have been getting a blue screen with error "driver power state failure". I have read a lot of guides and still i am unable to resolve it. The pc opens, and after sometime it just shows a blue screen w this error.

2> touchpad stops working randomly. And mostly after it stops working, it shows me the blue screen above after a minute or two.

3> my dedicated graphics card aren't showing up in device manager. When I click on show hidden devices, it shows the dedicated graphics card as disabled. When i press on it for more details, it shows the device is not connected. 

What should i do to fix these issues please help

[Raj_05]

Hi @omenowner2,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with several frustrating issues on your HP Omen 15. Let's address each problem step by step.

Blue Screen Error "Driver Power State Failure"

The "Driver Power State Failure" error often indicates a problem with power management, typically related to drivers. Here are some steps to resolve it.

• Update Drivers: Ensure all your drivers, especially those related to power management and your graphics card, are up to date. You can use HP's support website or Device Manager to check for updates.
• Check Power Settings: Sometimes incorrect power settings can cause this issue. Go to "Control Panel" > "Power Options" and ensure that your power plan settings are appropriate. Try changing the power plan and see if it resolves the issue.
• Disable Fast Startup: Fast Startup can sometimes cause issues with drivers. Disable it by going to "Control Panel" > "Power Options" > "Choose what the power buttons do" > "Change settings that are currently unavailable" > Uncheck "Turn on fast startup".
• Update Windows: Make sure Windows 11 is up to date as newer updates can fix bugs and compatibility issues.
• Check for Hardware Issues: If the issue persists after updating drivers and Windows, there may be a hardware problem. 

Touchpad Stops Working Randomly

If the touchpad is intermittently failing, it could be related to drivers or hardware.

• Update Touchpad Drivers: Similar to the graphics card, ensure your touchpad drivers are up to date.
• Check Touchpad Settings: Sometimes, touchpad settings can cause issues. Go to "Device Manager", find your touchpad under "Mice and other pointing devices", right-click, and select "Properties". Check for any settings related to power management or sensitivity that might be affecting its operation.
• Physical Inspection: Ensure there's no physical damage or debris interfering with the touchpad's operation.

Dedicated Graphics Card Not Showing Up

If your dedicated graphics card is not showing up in Device Manager.

• Check BIOS Settings: Sometimes, the graphics card might be disabled in the BIOS settings. Restart your laptop and enter BIOS (usually by pressing F10 or Del during startup), then check the settings related to graphics or PCI devices.
• Reinstall Graphics Drivers: Uninstall the current graphics drivers completely and reinstall them from scratch. This can sometimes resolve issues with detection.
• Check Hardware Connection: Ensure that your graphics card is properly seated in its slot if it's a discrete GPU. If it's an integrated GPU, ensure there are no issues with the motherboard.
• Update BIOS: If none of the above steps work, consider updating your BIOS to the latest version provided by HP.

By following these steps, you should be able to address the "Driver Power State Failure" error, touchpad issues, and the problem with your dedicated graphics card not showing up in Device Manager.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[rajivkar]

You can go to device manager and navigate to your graphics card, right click it and enable it. Did you install the driver of any other gpu.. like the one that's  in built.. if so, it may create a few problems. 

Also.. update the nvidea driver.. go to nvidea's site and select your card and download the drivers.. 

In most cases, this solves the issues.. 

Let me know if it helps