My Charger port is not working and the laptop is dead

[Tom020]

I have been playing on my HP Omen 15-DC0030NR for 3 years now and today while I was plugging a controller into one of the back ports, the computer shut off, I noticed the light indicating that it’s charging was off, I went to tech support at Best Buy to see if it was just my charger or the computer itself, sadly it was the computer itself. The port seems to not be picking up a charge and now the computer is not charging at all, I don’t know what to do anymore or if I could fix it myself

[Echo_Lake]

@Tom020

Thank you for posting on HP Support Community.
 

That must be hard. Don't worry as I'll be glad to help,
I appreciate your efforts to try and resolve the issue. It seems like a hardware issue with the laptop. If you have already performed the steps from the document HP Notebook PCs - Computer Does Not Start: https://support.hp.com/in-en/document/c01997899, No Power or no Boot and the issue persists, please reach out to HP Support in your region regarding the service options for your computer. HP Support can be reached by clicking on the following link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

Hope this helps! 
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