My 'E' key is not working.

[atomicpowerr]

Hi, so my E key is becoming very unresponsive. I'm not sure if it's an OS or hardware issue but I've noticed that it becomes especially unresponsive when the fan is working on high power and I can feel it becoming worse. My bet is that it's the hardware.

I bought the laptop a year and a half ago and my warranty has expired. I haven't spilt anything or dropped the laptop either. But I guess I'll have to replace the keyboard which I'm sure will be annoying considering I need to remove all the internals with this omen 17 (has anyone got a video guide?). Pretty disappointed.

Wondering if there might be any other solutions.

Thanks. 

[Riddle_Decipher]

@atomicpowerr Welcome to HP Forums Community!

I recommend you attempt the below steps to identify the cause of the failure and resolve it accordingly:

• Try changing the keyboard layout/language and check if it works: Click here for steps.
• Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust. 
• Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds
• Replace the battery, restart the notebook,
• if the issue persists, perform an interactive hardware test on the keyboard using the steps mentioned on this link: Click here (look under "Running Component Tests > Keyboard test").

If the test fails, you can find the part number on the HP Parts Surfer & replace the parts on the HP Parts Store.

Or write back to me for alternate solutions to getting it fixed via HP.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[atomicpowerr]

Hi thanks for your response.

I tried all these things and it's still not working so I'm convinced that it's a hardware issue.

How would I get the issue fixed with HP?

[Riddle_Decipher]

@atomicpowerr the best way forward is to get the device repaired via HP Support and I suggest you talk to HP support and discuss your options:

follow the below steps to get started:

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, is yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.