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12-30-2021 06:48 PM
Product: Hp Gaming Pavilion 15 dk-10000
Operating System: Microsoft Windows 10 (64-bit)
My graphics card just wont work, The Nvidia control panel wont open, and int he device manager, it says its connected but it has the yellow caution mark on, Ive tried installing drivers via GeForce Experience, and from the website, Help
1 REPLY 1
01-13-2022 09:26 AM
Welcome to the HP Support Community! I'd like to help!
As I understand the graphics card is not working on the PC even after updating the latest drivers.
You can try doing a System Restore on the PC if it had worked in the past few days.
Also run all windows and HP support assistant updates on the PC. Check if the PC has the latest BIOS installed on the PC.
I suggest trying to restore a computer back to the factory default, which will isolate whether it’s a software or hardware issue. Try doing a Reset PC Keep my files or the HP Cloud Recovery.
The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system.
Click here for the HP Cloud Recovery Tool (Windows 10) link.
Hope this helps! Keep me posted.
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