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04-25-2021 08:38 PM - edited 04-25-2021 09:07 PM
i just got this laptop and im not sure if there something wrong with it but it won't charge when turned on I've search up stuff but i haven't seen anything that makes sense please help if possible.
04-29-2021 07:05 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Did you try another charger?
- Do you see amber or white light next to charging port?
- What are the troubleshooting steps you have tried so far?
Keep me posted for further assistance.
I am an HP Employee
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