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HP Recommended
Microsoft Windows 11

Dear community - I purchased the Omen 15 last year as a desktop replacement system and it has been great until it started overheating and shutting down.  The problem started a few months ago and I did the normal dust clearance and bought a laptop cradle so more air gets to circulate around the machine and fans.  This seemed to fix the problem until last night when it died on me mid-game (I dont play particularly demanding games - ie Warcraft 3, Age of Mythology etc).  Since then it crashes after about 2-5 mins of being turned on - even if I am doing nothing more strenuous then searching the internet for ideas.  Using a heat fan app it shows the only bit that is overheating is the 3D element of the Nvidia GEFORE GPU - 95-100%.

 

Is there something I can do to ensure the fans are working or why that particular part of the system is running so hot?

 

Thanks in advance

 

J

2 REPLIES 2
HP Recommended

Hello @BaronC 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we dive deeper ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Storage controllers>

--->>> Send screenshot

 

(3Please report your results

HP Recommended

It’s an Omen 15-en1007na

windows 10

AMD Ryder 7 5800 and NVIDIA GeForce RTX 3060 6gb

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