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10-27-2022 07:48 AM
Dear community - I purchased the Omen 15 last year as a desktop replacement system and it has been great until it started overheating and shutting down. The problem started a few months ago and I did the normal dust clearance and bought a laptop cradle so more air gets to circulate around the machine and fans. This seemed to fix the problem until last night when it died on me mid-game (I dont play particularly demanding games - ie Warcraft 3, Age of Mythology etc). Since then it crashes after about 2-5 mins of being turned on - even if I am doing nothing more strenuous then searching the internet for ideas. Using a heat fan app it shows the only bit that is overheating is the 3D element of the Nvidia GEFORE GPU - 95-100%.
Is there something I can do to ensure the fans are working or why that particular part of the system is running so hot?
Thanks in advance
10-27-2022 02:16 PM
Sorry to hear that you are having problems ... I would like to help you.
Let me check your basic system configuration before we dive deeper ...
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
( equals HP product number (p/n) )
(2) Start Windows <Device Manager>
- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)
- Expand <Disk drives>
- Expand <Display adapters>
- Expand <Network adapters>
- Expand <Sound, video and game controllers>
- Expand <Storage controllers>
--->>> Send screenshot
(3) Please report your results
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