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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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Microsoft Windows 10 (64-bit)

When I power on my laptop it stops charging but when i power off the laptop it is charging 

2 REPLIES 2
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Hello @David628 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Are you using <genuine charger> ?

(3Please report your results

HP Recommended

Please report back

Kind regards

my testing
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