My HP Pavilion gaming laptop 15 won't let me get into windows, it won't let me factory reset

[xl_King_KO_lx]

Help. My HP pavilion gaming laptop won't let me get into windows, won't let me factory reset and has a black screen. Literally the only thing I can do is surf the web. All other things I try won't work and home screen is black. There's no toolbar or anything.  How can I fix this? I can install or replace the part myself but need to know what needs replaced

[Rainbow23]

Hi @xl_King_KO_lx,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I suggest that you follow the steps listed below for BIOS recovery:

1. Turn off the computer and keep the power adapter plugged in.

2. Press and hold the Windows key and the B key at the same time, and then press and hold the power button for 2 to 3 seconds.

3. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.

4. The HP BIOS Update screen displays, and the recovery begins automatically. Follow any on-screen prompts to continue the start up to complete the recovery.

You may also check this document.(Click on the word document to open the web page).

I hope this helps.

Take care and have a nice day ahead.

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