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‎10-20-2022 07:32 PM - edited ‎10-20-2022 07:33 PM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z4AV)
Operating System: Microsoft Windows 11

My HP Victus 16 stutters after booting when omen gaming hub is installed.

10 REPLIES 10

‎10-20-2022 07:47 PM

HP Recommended

Hello @Andrei944 

Sorry to hear that you are having problems ... I would like to help you.

As workaround please uninstall OMEN gaming hub, then ...

 

Let me check your basic system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ?

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

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‎10-21-2022 01:50 AM

HP Recommended

1.) Screenshot (108).png

 

2.)Screenshot (109).png

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‎10-21-2022 04:54 AM

HP Recommended

Hello @Andrei944 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11


(2) Download and install BIOS Update

HP Consumer Notebook PC BIOS Update

F.15 Rev.112.2 MBSep 30, 2022Download

Fix and enhancements:

- Provides support for Windows 11 22H2.
- Updates the code for 2022.1 IPU security enhancement.

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

NVIDIA High-Definition (HD) Graphics Driver

30.0.15.1179 Rev.D985.6 MBMar 31, 2022Download

 

(6) Restart Windows

(7) Download and install / update

OMEN Gaming Hub SDK Package

1.0.65 Rev.A38.7 MBSep 2, 2022Download

 

(8) Restart Windows

(9) Test your notebook

(10) Please report your results

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‎10-21-2022 06:35 AM

HP Recommended

The stutter is still there. I accidentally installed the OMEN Gaming Hub SDK Package twice.

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‎10-21-2022 06:40 AM

HP Recommended

Hello @Andrei944 

 

(1) Uninstall OMEN gaming hub.

(2) HP warranty valid -> Contact HP Support / HP technican should provide a fix

 

Kind regards

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‎10-21-2022 06:42 AM

HP Recommended

Okay thanks

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‎10-21-2022 06:43 AM

HP Recommended
@Andrei944 wrote:

Okay thanks

Hello @Andrei944 

You're welcome !

Good luck

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‎10-21-2022 06:52 AM

HP Recommended

Hello @Andrei944 

 

Please double check if this version also causes problems:

OMEN Gaming Hub @Windows-Apps

 

Kind regards

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‎10-21-2022 07:00 AM

HP Recommended

This version also causes problems. How can I contact an HP technician?

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