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ec1412
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Message 1 of 2
131
Flag Post

My HP pavilion gaming laptop won’t charge

HP Recommended
HP Pavilion Gaming - 15-dk0056wm
Microsoft Windows 11

So recently my laptop had fallen off of my desk and I was very upset to have had that happen when I went to boot it up it was fine but I couldn’t charge it I have 2 different chargers and neither will charge it now it is sitting there dead what should I do? The warranty expired last year

1 REPLY 1
ub6424
Level 9
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Message 2 of 2
Flag Post
HP Recommended

Hello @ec1412 

 

Sorry to hear that you are having problems ... 

 

Check your hardware

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

 

Note:                    I recommend you to perform all tests in your case !

In the <Component Tests> - <Power> you can test the power charger / battery !

ub6424_0-1656730030318.png

 

 

Please report your results ( screenshots, error messages, ... )

 

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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Thank you very much

             ⌨️

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