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My HP pavilion gaming laptop won’t charge
07-01-2022 07:49 PM

So recently my laptop had fallen off of my desk and I was very upset to have had that happen when I went to boot it up it was fine but I couldn’t charge it I have 2 different chargers and neither will charge it now it is sitting there dead what should I do? The warranty expired last year
07-01-2022 08:50 PM

Hello @ec1412
Sorry to hear that you are having problems ...
Check your hardware
Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...
https://support.hp.com/id-en/document/c04499777
Watch how it works:
https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport
Note: I recommend you to perform all tests in your case !
In the <Component Tests> - <Power> you can test the power charger / battery !
Please report your results ( screenshots, error messages, ... )
best regards
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